top of page

FAQ

WE'RE FLATTERED YOU WANT TO KNOW MORE

Still have questions? We've got answers. Email us or give us a call.

WHAT IS STRONG, PURE, & SIMPLE?

Strong, Pure, & Simple is a one stop shop comprehensive wellness program. Customization is our specialty

WHAT SERVICES DO YOU PROVIDE?

Nutrition - meal plans, micronutrient testing, nutrition counseling, meal delivery, meal prep, seminars, webinars, book us for events

Personal Training - mobile training, studio/gym training, virtual training

Classes - virtual, semi-private, and group

Lifestyle - Work Life balance coaching, Pantry cleanouts, toiletry cleanout

WHAT ARE YOU DOING DURING COVID-19?

Currently all in person classes and gym training is suspended until further notice. We strongly encourage our clients to take advantage of the virtual options we provide.

If virtual is not your cup of tea, we have a limited amount of spots for in person training.

  • For in person, we are currently only offering mobile training, where we come to you. The professional will always have on a N95 mask, to protect the client and the professional.

  • Professional will only be closer than six feet when absolutely necessary to keep the client safe during training.

  • All Equipment will be whipped down after the session.

  • Professional will always use a fresh mask for every client.

  • Masks are provided for clients upon request.

  • Please be considerate and advise the professional if you are experiencing any possible symptoms, we will do virtual sessions for a two week timeframe to make sure you reduce exposure.

HOW DO I GET STARTED?

Book a consultation

ARE CONSULTATIONS FREE?

No, they are 99.99

CAN I BOOK AN APPOINTMENT WITHOUT A CONSULTATION?

No, every client must book a consultation before services can be rendered

WHY DO I HAVE TO BOOK A CONSULTATION?

As a professional, the only way I can provide you with the best plan is to know you, your strengths, weaknesses, lifestyle, medical history, etc. This aids me in creating a plan that will not only work for you but keep you safe. Without this, it is not safe for us to proceed.

HOW MUCH ARE YOUR SERVICES?

On the website you will see the a la carte prices, a la carte prices are the most expensive per unit pricing. If you're interested in a program/package pricing is customized to only charge you for what you are utilizing.

IS THERE A COMMITMENT OR CONTRACT?

Not for a la carte pricing. For programs, there is a three month minimum commitment.

HOW ARE PROGRAMS BILLED?

Programs are billed monthly. The first month is prorated if you don't begin your program on the 1st. Thereafter you are billed the 20th of every month prior to the service month

IS THERE NOTICE REQUIRED TO END A PROGRAM

Yes, 30 days. You must email info@strongpuresimple.com with your notice of termination.

DO YOU OFFER REFUNDS?

No, all charges are non-refundable.

WHAT IF I HAVE QUESTIONS THAT I WANT ANSWERED BEFORE I PAY FOR A CONSULTATION?

Book a Tour Guide Call. We'll make sure it's a fit before we proceed

WHY DO I HAVE TO PROVIDE MY CREDIT CARD IF THE TOUR GUIDE CALL IS FREE?

For accountability, this is the first step to making sure you show up. We only want serious inquiries, so we can help people who are serious about their goals. A 25.00 fee will be charged to those who don't show.

I WANT TO START BUT NOT NOW, CAN I HOLD A SPOT FOR A FUTURE DATE?

Yes, book your consultation, and contact us directly via phone or email to have the consultation moved to the specified date. Prospective customers can only book their consultations within seven days, only a manager can book further out in advance.

WHAT IF YOU ARE OFFERING A PROMOTION, BUT I DON'T WANT TO START UNTIL LATER?

You have two options:

  1. Start during the promotion period

  2. Or pay in advance for your program for the promotion price

WHAT IF I HAVE INJURIES OR I'M RECOVERING?

We can work around it and assist you with recovery.

WILL YOU TRAIN MY CHILD?

Yes, but guardian has to be present for consultation and most likely training sessions depending on the child.

HOW LONG ARE SESSIONS?

30-60 mins depending on the type of session and need

WHAT IF I GET HURT OR SICK AFTER I BEGIN A PROGRAM?

Provide a doctor's note advising of training restrictions, we will either work around them or pause your program. Your credit will be good for a year from the date you pause. Afterwards all monies are forfeited. You can also use it towards a different service or product if you choose.

WHAT ABOUT WHEN I GO ON VACATION?

Tell us in advance, we're flexible. Otherwise regular Terms and Conditions apply.

workout-weights.jpg

LET'S TALK

WE WOULD LOVE TO HEAR FROM YOU!

bottom of page